DSL Extreme – Customer Service Is Not In Your Contract (but a $250 cancellation fee is)

October 3, 2008

Who knows DSL Extreme better than me? Probably not very many people. I’ve been with DSLE with various accounts since 2000. I’m also a 10-year IT vet that happens to know a lot about networking — not that I expect you to believe “Mr. Random Internets Guy” about his geek cred, but there it is.

DSLE has had their boneheaded technical issues in the past, certainly. But I hate big telco, so I’ve tried to be a faithful customer. Incidentally, I just started as a sysadmin in the silicon valley area of Northern California, USA. There’s obviously a lot of tech here, which means a lot of ISP’s. Even so, I tried to keep DSLE in the spirit of supporting the little guy, and because your don’t have to be a lawyer to understand their fair access policy. As history will show, that turned out to be a mistake…

The numbers speak for themselves.

The numbers speak for themselves.

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